Surcharging is currently only available to some customers and will be made available to all customers later.
Surcharging enables you to charge tenants a percentage-based fee on the total transaction amount when processing electronic payments to offset costs associated with payment processing and credit card payment fees. You can apply surcharging for all credit card payments and American Express debit card payments.
How can I use surcharging?
Surcharging is only available for CRM accounts integrated with Storable Edge FMS. To learn more about surcharging, including how to enable it, read our FAQ help article in Edge.
What types of payments use surcharging?
Surcharging is available for the following payment types:
Reservation payments
Move-in payment
Payment Link payments
In-app payments
Pay-by-Phone payments
The following screenshots show how the surcharging fee appears in various types of electronic payments.
Reservation payments
With surcharging enabled, the reservation payment screen shows the surcharging disclaimer:
Move-in Payments
With surcharging enabled, the move-in cost calculator and payment screens display the surcharging fee:
Payment Link Payments
With surcharging enabled, the payment link shows the surcharging fee:
In-App Payments
With surcharging enabled, the in-app payment screen displays the surcharging fee:
Pay-by-Phone Payments
With surcharging enabled, the Pay-by-Phone auto collection call mentions the surcharging fee.
The surcharging messaging is available in both Spanish and French.