Keep Lead records accurate and current by removing outdated secondary phone numbers while preserving the required primary number.
Quick Start:
Open the Lead record and expand the phone options.
Remove the secondary phone number you no longer need.
Save the record to apply the change.
Note: Only secondary phone numbers can be deleted. The primary phone number on a Lead record cannot be deleted.
Delete a Secondary Phone Number
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From the Lead record, click Phone dropdown (A) to view the phone numbers saved for the lead.
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Click the Delete icon (B) next to the secondary phone number you want to remove.
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Click Save (C) to apply the change to the lead. Once this step is complete, the lead's only phone number is their primary one.