Set up focused call queues so callers reach the right agents faster and your team handles incoming calls more efficiently.
Quick Start
1. Open Settings and go to Contact Center configuration.
2. Select Queues and choose to create a new queue.
3. Name the queue, assign agents, set hold music and queue notifications, then save your changes.
Before You Begin
Sign in to the Storable CRM web app using an Administrator account to access configuration options.
Confirm which groups of Agents (for example, sales, service, or language-based teams) you want to route calls to so you can create queues that match how your team works.
Configure The New Call Queue
Click Settings (A) to open your administrative configuration options.
Select Contact Center Configuration (B) to view all available Contact Connect settings.
Choose Queues (C) on the Configure Contact Center tab to view your existing queues.
Click New Queue (D) to create a new call queue and open its settings page.
Enter a descriptive name in Title (E), so it is clear which Agents should belong to this queue. Use only letters and numbers, do not leave the field blank, and avoid any name that has already been used.
Confirm the Queue Type (F) is set to Calls. Leave this default selected when you are creating a call queue.
Use Hold Music (G) to choose from previously uploaded audio files if you want callers to hear music while they wait.
Check Notify Caller of Queue Status (H) if you want callers to hear repeated announcements about their queue position instead of hold music.
Open Assign Agents (I) and select the Agents who should receive calls from this queue so the right team members handle them.
Upload new audio in Upload (new) Hold Music (J) if needed by dragging an MP3 file into the upload area or clicking it to choose a file from your computer.
Review all queue settings, then click Save (K) to create the call queue and apply your configuration.