Follow these steps to change a Lead's status from Cancelled to Active. The reactivated Lead is then automatically returned to the Follow-up workflow.
Status Dropdown
(A) Status - Along the top informational ribbon in the Lead card, click the dropdown to access your available options. Click here to learn how to find a specific Lead card.
(B) Active - Select Active from the dropdown. Note: When a Lead has a Cancelled status, the only option is Active.
Confirm the Status Change & Save
(C) Confirm - Click to change the Lead's status to Active and close the pop-up window. Note: A note will be added to the record indicating that the Lead has been reactivated.
(D) Save - Click to apply the status change to the Lead's account. Note: The next time this Lead card is opened, the Status will display "Active".