The purpose of this guide is to explain what call types are available and what they mean.
Inbound Call Types
Inbound: A call that is inbound and not marked as a Lead/Customer/Other
inbound_autopay: A call that is inbound, that went into the Pay By Phone system
inbound_cleared: A call that was cleared out from the unprocessed list by request to CP
inbound_collection: A call that is inbound, into the collections tracking number(s)
inbound_customer: A call that is inbound, that was marked as a Customer
inbound_lead: A call that is inbound, that was marked as a Lead and no payment attempt was initiated
inbound_lead_payment: A call that is inbound, that was marked as a Lead, where the payment window was accessed either to initate a move in or take a reservation payment
inbound_payment: A call that is inbound, that was marked as a Customer, and the payment window accessed
inbound_nolead_xxx: A call that is inbound, that was marked as "Other". This can have custom reasons after the "nolead" denomination
inbound_nolead_hangup_cust_sys: A system set status wherein a caller hangs as it is being answering in the call center
Outbound Call Types
Outbound: An outbound call to a number that is neither associated with a lead or tenant typically initiated using the dialpad through the Agent interface
outbound_followup” An outbound call to a number associated with a lead, normally initiated through the start call button on the lead interaction card
outbound_callback: An outbound call to a caller that is from a callback request
outbound_collection: An outbound call to a Customer
outbound_payment: An outbound call to a Customer, where the payment window was accessed
outbound_lead_payment: An outbound call to a Lead, where the payment window was accessed