Process outstanding calls promptly so every customer interaction is categorized, saved, and available for tracking.
Quick Start
Select History.
Review the number of calls awaiting processing.
Process each call to categorize and save it.
Prerequisites
No special roles, permissions, or settings are required. You need access to the system where incoming calls are managed.
Access & Process Calls
-
Select the History icon (A) to open your Unprocessed Call list. The number badge shows how many calls still need processing.
Open each call in the Unprocessed Call list.
Categorize and save the call so it is tracked properly. This includes calls answered away from your computer and voicemail messages.