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Storable

Agent Status Bar

Storable CRM

Manage your agent status so callers reach available agents quickly and never wait in queues with no one ready to answer.

Quick Start
1. Check your current status so you know whether you are available to take calls.
2. Update your status whenever your availability changes during your shift.
3. Switch to Offline at the end of your shift so callers are not queued for an unavailable agent.

Understand Agent Status Colors

Use the color of the Agent Status Bar to see at a glance whether you are ready to take calls, actively on a call, wrapping up, or unavailable.

Ready – Green Bar

  1. Confirm that the Agent Status Bar (A) is green.

  2. Stay in Ready when you are available to accept inbound calls.

  3. Remember that you are set to Ready by default when you connect as an agent (unless you choose another option).

On-call – Blue Bar

  1. Confirm that the Agent Status Bar is blue.

  2. Check that the status text shows Connected to # (B) after you connect the call.

  3. Stay in this status while you are actively speaking with a caller.

Cooldown – Yellow Bar

  1. Confirm that the Agent Status Bar is yellow after you end a call.

  2. Use this Cooldown period to wrap up call notes or required follow-up tasks.

  3. Allow the Cooldown duration (set by your management team) to complete so your status automatically returns to Ready.

  4. Optionally, switch back to Ready early at any time using the Status Bar Dropdown (C) if you are ready for the next call.

Inactive – Red Bar

  1. Confirm that the Agent Status Bar (D) is red when you are temporarily unavailable.

  2. Select the Inactive option that best matches your situation (for example, Lunch, Break, Meeting), as configured by your management team.

  3. Use any Inactive status to stay signed in as an agent while stopping new inbound calls from routing to you.

Change Your Status During Your Shift

Update your status whenever your availability changes so calls are routed efficiently.

  1. Locate the Agent Status Bar at the top of your screen.

  2. Click the Status Bar Dropdown (E).

  3. Select the status that best matches your availability (for example, Ready, Lunch, Break).

Go Offline At The End Of Your Shift

Always switch to Offline when you are done taking calls for the day so callers are not held in a queue with no available agents.

  1. Open the Status Bar Dropdown.

  2. Select Offline (F).

  3. Confirm that the Agent Status Bar no longer shows you as available.

Resolve "No Mic" Status

Fix microphone issues promptly so you can answer calls without delays.

  1. Confirm that your headset is connected securely to your computer.

  2. In your browser, open the site permissions for the contact center application and allow access to your Microphone.

  3. Refresh the page and confirm that the "No Mic" status no longer appears on the Agent Status Bar.

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