This report provides information for all the calls that came through a location's tracked lines.
Report date ranges that include current or future dates will have incomplete data due to when reports are refreshed. We strongly recommend selecting a date range that only includes past dates.
Call ID - Each call's unique identification.
Call Type Category - This is a general categorization of call types. Examples include Non-Lead, Customer, or All Outbound calls.
Call Type - Call types include Inbound, Outbound, Payment, etc.
Ad Source - The ad name associated with the tracking number on which the call came in.
Date/Time - The date and time of the particular call.
Location - The location where the call came in.
Employee—The name of the employee who handled the call. A default user means the system handled the call automatically.
Caller Name - The name of the person who called in or who received the outbound call.
Talk Time—The length of the call from the initial connection to the hang-up. We define “Initial Connection” as either an external dial, from when the Customer/user accepts the call, or as soon as the Voicemail “beep” occurs, which can be for an inbound or outbound call. We define “Hang Up” as when the call is terminated.
Tracking # - The phone number the Customer dialed for the particular call.
Caller Number - The phone number the Customer called from.
Recording - A recording of the call, if available. Click on "Play" to hear the call.