In the event of a natural disaster, we recommend the following steps to help minimize the challenges for you, your team, and your tenants. If you need additional help, the Storable CRM Support team is here for you at (877) 552-2557 to assist you with your needs.
1. Suspend or delay automatic payments. If your facility is damaged or no longer rentable, you can temporarily suspend, pause or delay automatic payments for tenants by following the steps in our Help Article: Delay Collection Events.
2. Contact your tenants. If you need to notify your tenants of a facility closure or other issue (such as unrentable units), you can create a message workflow template and send emails or text messages to specific locations with follow-up communications.
3. Provide alerts for your tenants. In the Location Alerts section of your Location Details Settings, you can include notifications (“Location closed,” “No gate access due to weather,” etc.). Once a Location Alert is created for a location, it will appear on the lead and customer interaction card with an Important Information notification:
Agents can click on the information icon to reveal the notification:
4. Contact Storable CRM Support for further assistance. The Storable Support team is here for you at (877) 552-2557 to assist with your needs. If you have a dedicated Customer Success Manager, please contact them directly for additional support.