The Lead & Call Trends report provides an overview of calls that came into your location for a given year. To view, select a specific location or all locations, then select the year.
The Lead Trends are presented first. Scroll down to view the Call Trends.
Lead Trends:
Lead trend data categories include:
Location - Every location associated with your account.
Month(s) - The month associated with the year selected in your filter.
Leads - The number of Leads that have been created per facility.
Rented - The number of rented Leads.
Expired - The number of Leads that are no longer active (i.e. cancelled).
Followups - The number of Follow-ups completed for all Leads.
Cancelled - Manual - The number of manually cancelled Leads.
Cancelled - Other - The number of automatically cancelled Leads.
Conv % - The Lead closing percentage as calculated by the total Leads divided by the number of Leads rented.
Call Trends:
Call Trends data categories include:
Location - Every location associated with your account.
Month(s) - The month associated with the year selected in your filter.
Calls - The total number of calls per location.
Calls - Non Collection - The total number of non-collection calls per location.