Once a call's grade has been finalized by an Administrator, Manager, or Evaluator, you can view it.
1. Open Evaluations from the left navigation in Storable CRM (web version).
2. Select Employee to view your list of graded calls.
3. Hover over a call's Grade and click it to open the full gradesheet and recording.
Note: You must be logged in as an Employee or Agent to access the Evaluations icon in the left-hand navigation.
In the left-hand navigation, select Evaluations (A) to open your evaluations workspace. Use Evaluations to grade your own calls, grade peer calls, view your graded calls, review grades for locations you are assigned to, and view management-identified model calls.
From the Evaluations workspace, select Employee (B) to open the list of calls that have already been graded for you.
Hover your mouse over the call's Grade (C) to display the grade summary, including points received, the grader's name, the date and time the call was graded, and the gradesheet used. Click the call's Grade to open the full gradesheet and the related Lead or Customer information.
Click the call's Grade (C) to open the full gradesheet and the related Lead or Customer information.
Use Recording (D) and the Play icon to listen to the call recording directly from the gradesheet.
Select the Download icon under Recording (D) or use Download Audio (E) to save the call's audio file to your computer.
Select Download Gradesheet (F) to download a PDF copy of the complete gradesheet for offline review or sharing.
Review Lead/Customer Information (G) to confirm when the call occurred, which employee was graded (you), the location tied to the record, and the grader's name.
Read the overall Grading Note (H) for a summary of your performance across the entire gradesheet.
Check each Section Score (I) to understand how individual sections of the gradesheet contribute to your total grade.
Review every Individual Question Score (J) to see how specific questions within each section were graded.
Read any Individual Question Note (K) to understand the grader's explanation for particular scores.
Select Close (L) to close the gradesheet and return to your list of graded calls.