Part of Collections, payment links can be included in collection text messages and emails for your delinquent tenants.
Note: Payment links are only available for customers with Collections enabled.
Note: A tenant can submit up to five payment link payments in a 12-hour period. If the tenant attempts a 6th payment within 12 hours, they will see the following message: Maximum number of payments submitted. Please call to make a payment. The maximum limit only applies to payment link payments. If the customer calls in, the will be able to submit any payments for the customer using CRM..
Payment Links for Emails
The system variable {system.PaymentLink} produces a unique link for tenant payments. This variable can be included in collection email templates. You can also directly insert the variable into a non-workflow email sent to a tenant outside the collection workflow.
Example of non-workflow email with payment link:
On the Customer Card, click the email icon.
In the email popup, include the variable {system.PaymentLink} to send your tenant a payment link.
Click Send.
Payment Links for Text Messaging
The {system.PaymentLink} can be included in collection text message templates. You can also directly insert the variable into a non-workflow text message sent to a tenant outside the collection workflow.
Example of non-workflow text message with payment link:
On the Customer Card, click the text message icon.
In the text message popup, include the variable {system.PaymentLink} to send your tenant a payment link.
Click Send.
What does your tenant see on the payment link?
When your tenant opens their email or text message and clicks on the payment link, they are shown the following page on their mobile device or computer:
If your tenant attempts more than five payments in a 12-hour window, they will see the following message: