Use payment links in collections emails and texts so delinquent tenants can quickly pay online and reduce manual follow-up.
Quick Start:
Add the {system.PaymentLink} variable to your collections email or text templates.
Send one-off emails or texts from the customer record that include the payment link.
Send Payment Links in Email
To send a one-off email with a payment link, open the tenant’s Customer Card and click the Email Icon.
In the email pop-up, add the variable {system.PaymentLink} in the message body to generate a unique payment link for that tenant.
Review the email content and click Send to deliver the payment link to your tenant.
Send Payment Links in Text Messages
To send a one-off text message with a payment link, open the tenant’s Customer Card and click the Text Message Icon.
In the text message pop-up, add the variable {system.PaymentLink} in the message body to generate a unique payment link for that tenant.
Review the text message content and click Send to deliver the payment link to your tenant.
What Tenants See When They Open a Payment Link
When a tenant opens their email or text message and clicks the payment link, they see a secure payment page on their mobile device or computer where they can submit their payment.
If a tenant attempts more than five payment link payments in a 12-hour window, they see an error message indicating they have reached the maximum number of submissions and should call to make a payment instead.