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Update the Desktop Version of Storable CRM (CallPotential)

Storable CRM

Keeping your Storable CRM desktop app up to date ensures you benefit from the latest security fixes, performance improvements, and reliability enhancements.

Quick start:
1. Check for updates.
2. If necessary, download and install the new version.
3. If your installation stalls, follow the troubleshooting guide.

If you have never downloaded the desktop version, see our help article for instructions on downloading and installing the software for the first time.

Some companies require their IT personnel to install software. If you are not sure you have permission to download or install software, contact your IT department before proceeding.

If you have ad-blocking software or a firewall at your location, you may need to whitelist our URL (sys.callpotential.com) to access the web app. Contact your IT department if you are unsure how to do this or if you do not have access to make these changes. For more information, see our related help article.


Update your Storable CRM desktop app


Check for updates

  1. Click the Show hidden icons button near the bottom of your screen and locate the Storable icon.


  1. Right-click the Storable icon and click Check for Updates.

  2. Check whether you're already up to date or need to install a new version.

    • If you receive the following message, your Storable CRM software is up to date, and no further action is required.

    • If you receive the following message, your Storable CRM software is outdated. Click Download and Install to proceed.


    • Wait for the installer to finish.

    • You're ready to use your updated software. Click the Show hidden icons button at the bottom of your screen, then locate the Storable icon.

    • Right-click the Storable icon and click Open to launch your updated software.

Troubleshoot a stalled installation

If your installation appears to stall or take longer than expected, follow these steps to resolve it.

1. If the installer seems stuck, you may see this message:

2. Click the Show hidden icons button near the bottom of your screen and locate the Storable icon.

3. Right-click the Storable icon and click Exit.

4. Return to the installer screen and click Retry.

5. When the download and installation are finished, click the Show hidden icons button again and locate the Storable icon.

6. Right-click the Storable icon and click Open to launch your updated software.

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