The Call Sentiment Report provides data related to Sentiment Analysis. You can filter data by location, agent, sentiment, and date range. There are two tabs associated with this report: Agent Summary and Call Sentiment.
Agent Sentiment Summary
Agent name - name of agent
Avg. Sentiment Score - numeric value for call sentiment
Avg. Sentiment - Positive, Neutral, or Negative rating of the call
Call Sentiment Report
Location - location where the call was processed
Agent Name - name of agent
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Sentiment Score - numeric value for call sentiment
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Note on scoring ranges:
Negative: Below -0.27
Neutral: -0.27 to 0.33
Positive: Above 0.33
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Sentiment - Positive, Neutral, or Negative rating of the call
Call Date - date of call
Summary - Call summary, typically 1-3 sentences (hover your mouse over the message to see entire summary)
Call Recording - if available, click the link to view additional call details