This report provides a more detailed view of the Snapshot Report that gets emailed to administrators and district managers.
Column data
Location - Locations associated with your account with all the subsequent data to the right specific to that Location.
Total Calls - The total number of calls, both inbound and outbound.
Inbound Calls - The total amount of inbound calls.
Outbound Calls - The total amount of outbound calls.
Unprocessed Calls - The total number of calls waiting to be processed.
Total Leads - The total number of Leads created at each location.
Active - The total number of Leads that are currently being worked on.
Rented - The total number of Leads that have been rented.
Lost - The total number of Leads that did not rent; thus, were cancelled.
Closing % - The percentage of total Leads that have rented.
Completed Follow-ups - The total number of all follow-ups completed at each location (Manual + Auto).
Manual Follow-ups - The total number of manager completed follow-ups at each location.
Auto Follow-ups - The total number of automatic follow-ups that were completed.
Delayed Follow-ups - The total number of delayed follow-ups.
Avg Outstanding Follow-ups - Average number of follow-ups that have yet to be completed per day.
Completed Collections - The total number of Collection events that have been completed.
Error - The total number of Collection events that did not go out due to an error.
Avg Outstanding Collections - The average number of Collection events that have been scheduled but not yet executed.
Promise to Pay - The total number of Promise to Pay Collection events.
Inbound Collection Calls - The total number of calls that have come through a Collection line.
Exclusions Summary - The total number of exclusions at a given location (Customer + Employee-created).