September 2026

Sept 23 | Move-in MerchandiseIMPROVED Edge-INTEGRATED ACCOUNTS Sitelink-INTEGRATED ACCOUNTS We've added a new step to the CRM move-in flow that allows you to add merchandise items from your inventory and collect a single payment with the rent.

Learn more about Sitelink-integrated move-ins, or learn more about Edge-integrated move-ins.

Sept 2 | Two-Way Texting NewContact Connect— Have live text conversations with leads and customers, multitask across multiple threads while continuing your CRM workflows, view conversation history, and more. Plus, this feature has a dashboard for easy access to critical conversation metrics. Learn more.

August 2026

Aug 28 | Filter Cancellations Reasons by location improved— You can now filter the Cancellation Reasons report by specific location. Learn more.

Aug 28 | View cancellation reasons in Lead Detail report improved— You can now view cancellation reasons directly within the Lead Summary – Lead Detail report. Learn more.

July 2026

July 28 | 💡 Live Listen New— Monitor active agent calls in real time without interrupting the conversation, easily write and save notes during the call or automatically after it ends, and access a new report with valuable metrics for your monitored calls. Learn more.

May 2026

May 7 | Enhanced Inventory Views NewEdge-integrated accounts — Edge-integrated facilities now include Enhanced Inventory Views, helping to connect leads with the units they want and displaying tiered pricing for unit groups, along with the rate range for each unit group. Learn more

May 7 | Enhanced Inventory Views improved Edge-integrated accounts — Unit groups and applicable specials per unit group are directly aligned with Edge’s unit groups and promotions. Learn more in our help article: Enhanced Inventory Views.

April 2026

April 1 | Call Sentiment Report New— To supplement our recent release of Call Sentiment Analysis and Conversation Summary feature, we’ve added a Call Sentiment Report. This report includes two tabs: Agent Summary and Call Sentiment to track at-risk tenants and monitor agent performance. Learn more

March 2026

March 31 | Sentiment Analysis, Conversation Summaries & Transcripts New— Sentiment Analysis provides a high-level overview of the call sentiment (Positive, Neutral, or Negative). and Conversation Summary shows a 1-3 sentence summary of the call. Transcripts with PCI redaction are available on all call detail screens. Learn more.

March 24 | Knowledge base upgrade improved — Our redesigned help center is officially live, featuring streamlined navigation and multi-language translations.

February 2026

Feb 20 | Storable CRM Rebrand improved— To better align Storable CRM with the Storable brand, we’ve retired the CallPotential logo with the familiar Storable logo and updated our color scheme. Your software still provides the same powerful tools to manage your storage facility– but now, with an updated look and feel. Everything still functions the same; no interface changes are part of this update, other than new colors and icons.

Feb 20 | 💡 PCI Redacted Call Recordings & Transcripts improved— You can now hear all recorded calls, even if those calls contain payment card information. Previously, any calls with payment data were deleted from the system. This protection applies to all call recordings in the Storable CRM software and to transcripts on call detail screens and in Snowflake, ensuring data remains secure and compliant with no effort required. Learn more.

January 2026

Jan 20 | Rental Review for Move-Ins NewEdge-integrated accounts— Edge-integrated facilities now include Rental Review during the move-in process. When enabled in Edge, this feature automatically surfaces potential matches to tenants flagged for Rental Review. With Rental Review, you’ll minimize risk and optimize profits – all while safeguarding your storage facility assets. Learn more.

Jan 7 | Updated Password Requirements improved— Starting in early 2026, we're implementing new password requirements. This ensures a more secure and reliable Storable CRM experience. Learn more.