September 2, 2026
Two-Way Texting
If you're subscribed to Contact Connect, Storable CRM's two-way texting lets you have live text conversations with leads and customers, multitask across multiple threads while continuing your CRM workflows, view conversation history, and more. Plus, this feature has a dashboard for easy access to critical conversation metrics. Learn how to opt in and enable two-way texting in our help article.
August 28, 2026
Enhanced Storable CRM Reporting
We’ve upgraded your reporting! You can now filter the Cancellation Reasons report by specific location and view cancellation reasons directly within the Lead Summary – Lead Detail report. These updates make it easier to analyze lost leads and track performance across your facilities.
July 28, 2026
Live Listen
Enhance coaching and service quality with the new Live Listen feature for Storable CRM's Contact Connect service. Live Listen gives you more visibility into active customer conversations, all without interrupting your calls.
Real-Time Monitoring: Monitor active agent calls in real time without interrupting the conversation.
In-App Note-Taking: Easily write and save notes during the call or automatically after it ends.
Call Monitoring Report: Access a new report with valuable metrics for your monitored calls.
Learn more about Live Listen in our help article.
May 7, 2026
Enhanced Inventory Views
Your Edge-integrated facilities now include Enhanced Inventory Views, regardless of whether you use multiple facility management systems. This new feature helps you connect leads with the units they want and displays tiered pricing for unit groups, along with the rate range for each unit group. Plus, improvements have been made to the Edge integration so that unit groups and applicable specials per unit group are directly aligned with Edge’s unit groups and promotions. Learn more in our help article: Enhanced Inventory Views.
Note: This feature is automatically available for Storable CRM accounts integrated with Edge. We made Enhanced Inventory Views available for facilities that use multiple facility management systems. If some of your locations use a different facility management system than Edge, this feature does not apply.
April 1, 2026
Call Sentiment Report
To supplement our recent release of Call Sentiment Analysis and Conversation Summary feature, we’ve added a Call Sentiment Report. This report includes two tabs: Agent Summary and Call Sentiment. With our Call Sentiment Report, you can track at-risk tenants and monitor agent performance to ensure your storage facility provides the best possible customer service.
Learn more in our Knowledge Base article: Call Sentiment Report
March 31, 2026
Sentiment Analysis, Conversation Summaries & Transcripts
CRM now includes Sentiment Analysis and Conversation Summary data for calls. Plus, we’ve added call transcripts to call detail screens.
Sentiment Analysis provides a high-level overview of the call sentiment (Positive, Neutral, or Negative). and Conversation Summary shows a 1-3 sentence summary of the call. Transcripts with PCI redaction are available on all call detail screens.
Learn more in our Knowledge Base article: Sentiment Analysis, Conversation Summary, and Transcripts.
March 24, 2026
Knowledge base upgrade
Finding help shouldn't be hard. Our redesigned help center is officially live, featuring:
Streamlined Navigation: Get to the right article in fewer clicks.
Global Access: Now supporting multi-language translations.
Direct Access: Bookmark our help site for a direct line to our guides while we finish updating our in-app links.
February 20, 2026
Storable CRM Rebrand
To better align Storable CRM with the Storable brand, we’ve retired the CallPotential logo with the familiar Storable logo and updated our color scheme. Your software still provides the same powerful tools to manage your storage facility– but now, with an updated look and feel. Everything still functions the same; no interface changes are part of this update, other than new colors and icons.
PCI Redacted Call Recordings & Transcripts
PCI Redaction enables clients to hear all recorded calls, even if those calls contain payment card information. Previously, any calls with payment data were deleted from the system. This protection applies to all call recordings in the Storable CRM software and to transcripts on call detail screens and in Snowflake, ensuring data remains secure and compliant with no effort required from our customers. Learn more in our Knowledge Base article: PCI Redaction for Call Recordings & Transcripts.
January 21, 2026
Rental Review for Move-Ins (Edge-integrated accounts)
Edge-integrated facilities now include Rental Review during the move-in process. When enabled in Edge, this feature automatically surfaces potential matches to tenants flagged for Rental Review. With Rental Review, you’ll minimize risk and optimize profits – all while safeguarding your storage facility assets. Learn more about this feature in our help article: Moving in a Lead with Edge FMS.
January 7, 2026
Updated Password Requirements
Starting in early 2026, we're implementing new password requirements. This ensures a more secure and reliable Storable CRM experience. New password requirements include:
One upper-case letter
One lower-case letter
One number
One special character
Minimum 12 characters, maximum 40 characters
The new password cannot be the same as any of the last 4 passwords.
Passwords must be updated every 90 days.
Learn more in our help articles: Updating Personal Settings and Resetting Your Password.