Storable CRM and Collections Knowledge Base

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Storable CRM and Collections
CRM Product Guides
Inbound & Outbound Communication
Inbound Communication

Inbound Communication

Storable CRM

Categorize an Inbound Call
Manage Call Alert Settings

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Storable CRM and Collections Knowledge Base

Storable CRM and Collections

Getting Started & Access

Log in and Log out of Storable CRM

Reset Your Password

Place a Call Using the Dialpad (Including Transfer, Hold & Mute)

Use the Settings and Functions Icons

Manage System Alerts

Using the Left-Side Navigation Icons

System Requirements & Internet Speed Testing

How Do I Check My Internet Speed?

Storable CRM System Requirements

CRM Desktop (Location Client)

Download the Desktop Version

Launch & Register Storable CRM Desktop Version

Update the Desktop Version of Storable CRM (CallPotential)

Call Notifications

Selecting Yourself as a User

CRM Product Guides

Working with Leads

Follow Up Tasks

Outstanding Follow Up List

Completing a Scheduled Follow Up Text

Completing a Scheduled Follow Up Email

Completing a Scheduled Follow Up Call

Delaying a Follow-Up

General Lead Functions

Lead Card Information (read-only version)

Reactivate a Cancelled Lead

Update a Lead Type

Mark a Lead as Rented

Manage Lead Exclusions

Use the Neighbors Feature

Deleting a Secondary Number from a Lead's Record

Update a Lead's Primary Number

Enter Reservation Payments for Leads

Create a New Lead from an Existing Customer

Create a New Lead from a Walk-In

Create a New Lead from an Unrecognized Inbound Call

Lead Card Information

Move in a Lead for Sitelink-integrated accounts

Move in a Lead for Edge-integrated accounts

Enhanced Inventory Views

Enhanced Inventory Views Overview

Edge Tiered Pricing & Rate Adjustments

Search Locations

Working with Customers

Customer Information

Customer Card Information (read-only version)

Add a Secondary Email Address to a Customer's Account

Manage Customer Communication Exclusions

Access a Customer Card

Enter Customer Payments

Add a Secondary Phone Number to a Customer's Account

Add Customer Notes

Customer Card Information

Use the Promise to Pay Feature to Delay Collection Events

Completing a Scheduled Collection Email

Complete a Scheduled Collection Text Message

Complete a Scheduled Collection Call

Outstanding Collections List

Pay-by-Phone Automated Script

Pay-by-Phone Overview

Inbound & Outbound Communication

Inbound Communication

Categorize an Inbound Call

Manage Call Alert Settings

Outbound Communication

Use the Call Back Feature

Email a Lead or Customer Outside the Regular Schedule

Text Message a Lead or Customer Outside of the Regular Schedule

Call a Lead or Customer Outside of the Regular Schedule

Search for a Lead or Customer

Live Listen (Call Monitoring)

Unified Inbox with Two-Way Texting

Getting Started: Opt-in and Activate Two-Way Texting

Two-Way Texting Conversations

Two-Way Texting Dashboard

Two-Way Texting: Routes and Queues

Unprocessed Calls & Viewing History

Viewing History - Customers, Leads & Communication

Viewing Lead History

Viewing All Communication History

Viewing Customer History

Sentiment Analysis, Conversation Summary and Transcripts

Unprocessed Calls

Processing Voice Calls

Managing the Unprocessed Call List

Outstanding Unprocessed Calls

Creating a New Evaluation Rule

Creating a Gradesheet

Edit a Gradesheet

Grade a Location

Grade a Call from the Employee List

Finalize a Graded Call from the To-Do List

View the Call of Fame List

How to Grade a Call

View Your Graded Calls

Storable CRM Reports

Call Center Reports

Call Center History - Call Detail

Call Center History

Agent Transaction Summary

Call Center Performance

Call Monitoring Report (Live Listen)

Call Tracking Reports

Call Tracking Order By

District Manager Location Snapshot

Call Sentiment Report

Collection Reports

Collections Summary

Employee Evaluation Reports

Peer & Self-Evaluation Summary

Location Grade Summary

Employee Grade Summary

Lead Management Reports

Move-in Rentals

Lead & Call Trends

Cancellation Reasons

Rate Adjustment Audit

Merchandise Reports

Merchandise Transaction Summary

Merchandise Item Sales Summary

Miscellaneous Reports

Contact Connect (Call Center) Dashboard

Navigating Reports

How to Navigate Storable CRM Reports

Troubleshooting Guides

Basic Troubleshooting & Natural Disaster Response

How Do I Support Tenants After a Natural Disaster?

How Do I Troubleshoot Storable CRM Performance Issues?

Phone Issue Troubleshooting

You Cordless Phone Doesn't Stay Charged when Removed from Base

Your Phone is Plugged In and Not Working

De-Register Phone from Base

Fonality Troubleshooting

Microphone Troubleshooting

Allow Storable CRM to Work with Your Firewall

Agent Dashboard and Statuses

Agent Dashboard

Agent Status Bar

Manage Agent CallPop Notifications

Becoming an Active Agent

Adding Units & Assigning Specials

Collections Product Guides

Collections for Storable CRM

Accessing Collections

Getting Help with Collections

Collections Summary Report

Collections - Adjusting Collection Workflow Settings

Marcy Robocall Messages

Promise to Pay for Collections

Collections - Automatic Communication Samples

Collections - Customer Exclusions

Access a Customer Card with Collections

Account Management

General Settings

Archive & Activate a Call Route

Create a New Call Route

Custom Variable Location Settings

Custom Variable Location Override Import

Location Management

Archive & Activate Locations

Add New Locations

Access a Location

Location Tracking Numbers

Editing Move-In Options

Location Communications Settings

Location Evaluations Settings

Updating a Location's Outbound Communication Language

Location Employees Settings

Location Collections Settings

Location Leads Settings

Location Details Settings

Creating, Editing, and Removing 'Other' Disposition Reasons

Personal & Administrative Settings

Access Administrative Settings

Updating Your Personal Settings

Phone Number & Text Message Settings

Phone & Text Numbers Exclusions Import

Phone Number Management (Tracking Lines)

Acquiring New Tracking Numbers

Editing Webhooks on Tracking Numbers

Archiving Tracking Numbers

Editing Tracking Numbers

CNAM - Caller ID

Phone Settings & Configuration

Phone Configuration

Corded VoIP Phone Setup

Cordless VoIP Phone Setup

VoIP Compatible Phones

Storable CRM VoIP

SIP Phone Protocol

Managing Preset Notes

Script Card Designer

Archiving Script Cards

Editing Script/Lead Interaction Card

Creating New Script Cards

Text Message Opt In / Out

Viewing the Exclusion List

Edit Text Permission and Opt Out Settings

Text Message Opt In & Opt Out

Viewing System Variables

Defining Variables at the Location Level

Create Custom Variables

Workflow Message Tempates

Creating Workflow Message Templates

Adjusting Follow-up Workflow Settings

Creating New Follow-up Workflows

Adjusting Collection Workflow Settings

Creating New Collection Workflows

Editing Rate Adjustment Limits

Follow Up Delay Reasons

Delete Follow-up Delay Reasons

Editing Follow-up Delay Reasons

Creating New Follow-up Delay Reasons

Marketing Settings (Ads)

Ads (Creating/Editing Ad Names)

Contact Connect (Contact Center)

Agent Queue Prioritization

Agent Queue Prioritization: Configuration

Create Prioritized Call Queues

Edit Prioritized Call Queues

Add Agent Prioritization to an Existing Queue

Configure Contact Connect Settings

Configure Agent SIP Connections

Configure VoIP extensions

Configure Contact Center Notifications

Configure Agent Inactive Reasons

Edit Existing Call Queues

Create Call Queues For Agents

User Management

Adding & Editing Users

Archiving & Unarchiving Users

User Roles & Permissions

CRM's Lead Notification API

Set Your Storable CRM Channel Rate

Setup Insurance Options for Successful Storable CRM Move-ins

Configuring Lead Required Fields

Acquire Facility IDs in Edge

Rental Center Settings - Tenant Portal

Rental Center Online Move-Ins

Setup Storable CRM - Edge Access

Troubleshoot Unit Promotions

Troubleshoot Missing Units from Storable CRM

Surcharging with Edge

Surcharging with SiteLink

Restrict the SiteLink Move-in Button

Setup a Lead Webhook in SiteLink

Set Up API Users in SiteLink

Allow Unit Types to Appear in Storable CRM

Setup a Webhook in SSM Next Gen

SSM NG Insurance Requirement

Cancellation Reasons

Adding New Cancellation Reasons

Editing Cancellation Reasons

Deleting Cancellation Reasons

Data & Security

Common Data Analysis

Instructions for Snowflake Reporting with Storable CRM Data

Connect Storable CRM Data To Snowflake

Storable CRM Security Summary

V1 to V2 Upgrade Resources

Collection Communication Preferences Import

Lead Communication Preferences Import

Accessing Your Invoice

Release Notes: 2026

Release Notes: 2025

Release Notes: 2024

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