Use the Call of Fame list to find exemplary customer calls that you can replay for coaching, training, and performance reviews.
1. Open the Evaluations module in Storable CRM.
2. Switch to your Call of Fame list.
3. Use search and filters to narrow the list to the calls you care about.
4. Review the call details, then click Play in the Listen column to start the recording.
Access The Call Of Fame List
In Storable CRM, click Evaluations (A) to open the Evaluations module.
From the Evaluations view, click Call Of Fame (B) to open your Call of Fame list (your To-Do list may open by default).
Filter and Find a Call
Click Search (C) to search by the employee whose call was graded or by the associated location.
To filter by call type, click Filter By Call Types (D).
To narrow by date and time, click Filter By Time (E).
To focus on specific agents, click Additional Filters (F) and select the agent being graded.
Click Apply (G) to update the list with your selections, or click Reset (H) to clear filters and return to the original list.
Review Call Date & Time (I) to confirm when the call occurred.
Check Employee (J) to see which staff member handled the call.
Check Location (K) to confirm which facility or location the call is associated with.
Use Call Type (L) and Duration (M) to understand what kind of call it was and how long it lasted.
In the Listen (N) column, click Play to listen to the call and adjust the volume as needed while you review it.